Performance Indicators Management
In the current scenario, the usage of performance indicators is vital for the survival of organizations. Since the rise of Total Quality, companies have been searching for a way to manage their quality, performance and accomplishments. With the introduction of the Balanced Scorecard methodology by Kaplan and Norton in the 90s, a clear system was created for mapping, measuring and managing performance indicators. After BSC, new methodologies of Performance Indicators have emerged such as Malcolm-Balbridge and others.
The projects on Performance Indicators Management developed by Way/Amadeus take into account all these methodologies translated into reality and the needs of the client. The introduction of projects on Indicators Management implies the translation of the business strategies in real and practical actions. The implementation starts with the definition of the vision and strategy of the company going through the definition of the critical success factors (CSF) involved. Later metrics to guide the managers and CEOs of the many areas are defined to establish actions that follow the same path as the company’s strategies.
Way/Amadeus works as a consultant, helping companies to make the strategic decisions needed to the effective implementation of Performance Indicator Management:
- definition of the company view;
- definition of strategies and area that will be the priority of focus;
- definition of critical success factors and points of necessary improvement to the current context of the company;
- definition of the metrics that will be used for each one of the critical success factors;
- definition of the evaluation criteria of each one of the metrics;
- definition of the actions that must be elaborated to reach the goals;
- definition of the procedures to follow and update BSC due to new strategies and targets of the company.
The projects are performed with the support of QPR Scorecard system. This tool supports different methodologies of indicators such as Balanced Scorecard, Malcolm-Balbridge, quality indicators (ISO, FPNQ, PQSP), etc., providing a management dashboard like a control panel, enabling global communication of the company’s performance in all levels and the discussion, implementation and to follow action plans and improvements through collaboration.
QPR Scorecard shows in a clear and intelligible way the correlation among indicators and their impact in the global performance of the company. When applied to corporations it enables a global vision of the performance of the business units and their influence in the global results.
