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Auditing of systems and processes
Imec
Founded in 1930, the Federation of the Industries of the State of Rio Grande do Sul (FIERGS) is the representation of the industry owners of the state and their actions are aimed to the promotion and development of the economy of the state and the country with the commitment of being a source of competitiveness instruments. It is located in the capital city of the state, Porto Alegre. The FIERGS system includes unions, regional and national industries, companies, councils and associations of commerce, industry and services.
OBJECTIVE
After having a work of assessment of their processes done by us, FIERGS required again the methodology of Way/Amadeus to elaborate and execute a project of risk management with proof of concept of operational control with the objective of making clear the gains obtained by the organization in adopting an automation methodology of control of the execution of operational processes in the process of “Work Control”.
PROJECT
The project started with the definition of concepts and standards of work with the graphic representation of the processes, terminology of risks, definition of responsibilities and realization of a program of sensitization to risks and controls management, followed by their modelling, culminating with the elaboration of a synthetic final report with the description of the works made and proposals of process improvements with the referred analysis of viability for the implementation.
RESULTS
From these definitions, FIERGS started to contemplate the growth of the importance attributed in the system to compliance maintenance, cost reduction due to better control of the processes of high financial density, increase in the capacity of analysis of the procedures of expenses control in projects and reduction in the annotations of audit referring to the process, specially coming from CGU, TCU and the Public Ministry, improvement of the image of FIERGS before society with the qualification of risk management and improvement of the safety culture and excellency of the corporate system
STEMAC
Siniat, currently Gypsum, is one the major manufacturers of products based on plaster in the world, controlling 35 plants in different countries and is a world leader in building plates and a pioneer in drywall in Brazil.
OBJECTIVE
Siniat hired Way/Amadeus’s methodology to improve their processes performance locating critical stages, detecting opportunities, mapping SAP transactions, preparing for e-commerce, creation of a roadmap to internal controls.
PROJECT
SDuring the project we executed the design and optimization of the processes with review of them, with a study of the cist and impact estimated to implement new processes, identification of the legal and the company requirements and needs of compliance, control and reports, including specificities of Brazilian requirements and optimization opportunities, considering the performance indicators. A documentation pf the process model and system and process gaps was elaborated as well as the final design considering the scenarios “as is” and “to be”.
RESULTS
At the end of the project, Siniat achieved a clear visualization of their Strong aspects and inefficiencies with an objective assessment with external references and benchmarking, making it possible to approach the opportunities for improvements. That allowed the creation of a digital strategy for e-commerce and the creation of a roadmap for internal controls reviewing risks and controls.
CBA
CBA brand is the absolute leader in the national market in food and Christmas baskets. With so much experience in the market of fringe benefits, CBA has extended its operations to other modalities of fringe benefits related to meals to employees offering services in the format of food cards, grocery cards and collective meals.
OBJECTIVE
CBA hired our methodology to implement a consultancy project in the area of information technology to reach a solid technologic base, also consistent and well-structured to Support the implementation of a new management system in the many companies belonging to the group.
PROJECT
We worked in the elaboration of the planning of this implementation, identifying needs of changes in the system and in internal processes, internal team management and definition of tasks, guarantee of compliance to technical specifications, user capacitation, a representation of model for IT Governance based in Cobi and Itil reference standards, involvement of all collaborators of the organization with follow-up post-implementation for evaluation and to provide the necessary adjustments.
RESULTS
The implementation of the new system was successful and CBA started to have their processes adequately mapped and documented, with indicators accessible to all people involved. From that, it was possible to document them and the corporation work rules, achieve better knowledge of procedures and indicators, making it easier to clearly visualize inefficiencies and opportunities in a sole and comprising system, something that was impossible with the previous practices used and the former obsolete system.
Eletrobras / Eletrosul
Brasil Telecom S/A (BrT) was the largest telecommunications company in Brazil and provided services of high speed internet connection and mobile and landline phone and services of national and international long distance calls. The company was incorporated by Oi in 2009.
OBJECTIVE
The project came up from a need of the company in optimizing the integration of the areas of Processes, Audit and Governance, and also having as a goal the automation of processes, risks and controls according to the requirements of the Sarbanes-Oxley (SOX) and the generation of support platform to Corporate Governance. Having the president of the organization as sponsor, it was a priority to reduce costs and inefficiencies.
PROJECT
Way/Amadeus used methodology and tool based in Balanced Scorecard principles and management of risks and internal controls with total fulfillment of the requirements of the Sarbannes-Oxley. With this system, companies become able to document and communicate in a more efficient way their processes and performance measurements.
RESULTS
Managers started to have a complete understanding of processes, projects, performance and indicators to an efficient and integrate risk management aiming strategic decision making and provided efficiency to the audit sectors by means of the centralization of the information available in an automated way. According to Nilson Musa, Process Manager of Brasil Telecom/Oi, with the completion of the project “the focus became the maintenance of the quality control of the processes to assure the continuity of the certification.”
Lojas Quero-Quero
Founded in 1957 in the city of Santo Cristo, RS, Quero-Quero and its business model made it well known by its portfolio of building supplies, domestic appliances and furniture, in a way to contemplate the needs of the clients in the segment of house and construction. It has stores spread throughout the states of Rio Grande do Sul, Paraná and Santa Catarina and two distribution centers.
OBJECTIVE
Being in full expansion, Quero-Quero requested us a project for system audit and to identify, model and analyze and propose improvements to the existing macro processes in the activities developed by the organization.
PROJECT
The project was performed in two phases being the first one for the diagnosis of the organization in which we made a surveying about the management of the internal processes, managers’ views about those procedures and which were the needs, adjustments and improvements. The second phase contemplated the mapping of the processes with the analysis and optimization of them using as reference the results obtained in the diagnosis.
RESULTS
Quero-Quero now counts with the representation of its organizational structure, involving people and resources and could generate better performance in the activities in the search for greater competitiveness with the use of simulations and analysis of the many operational options.
Caixa - Case 2
Caixa Econômica Federal (CEF) is a public financial institution with own assets and administrative autonomy and headquarters in Brasília, DF, and branches in all Brazilian territory. It’s linked to the Ministry of Economy and integrates the national financial system, helping the credit politic of the federal Brazilian government.
OBJECTIVE
CEF needed to verify if the procedures established in their manuals were actually being followed in everyday tasks in their branches. Therefore, they requested to us a project to study and evaluate their employees’ procedures.
PROJECT
Due to their great representability, variety of services, number of employees and clients, the branch Praça da Árvore in São Paulo was chosen for gathering the data that were used in the comparative mapping of the processes as they are described in the manuals opposite to the “as is”, that is to say, how they were exactly being performed.
RESULTS
With the mapping concluded, CEF could better understand if their processes were being treated as determined in their documentation and if they followed the normative guidelines of the institution and could, therefore, identify the practical procedures that needed adjustments in order to comply with the internal rules and politics and what could be improved with the observation made.
Minu
Founded in 1946, Companhia Minuano de Alimentos was established as a small factory of paper packaging and typography. In 1955, it changed industry and started in the aviculture field. In the 70s it became one of the largest companies producing meats and poultry in Brazil. Currently, Minuano is a vertical operation in avicultural integration raging from a matrix farm to production and slaughter of birds, guaranteeing quality to each part of the process.
OBJECTIVE
The company required Way/Amadeus’s methodology to perform a work of assessment and system and process audit focused on the review of all their operations
PROJECT
We performed a work to understand in detail the purpose of the activities of each one of the areas and their tasks, therefore it was possible to execute a mapping locating points to be improved for cost and time reduction.
RESULTS
With the understanding of the processes and their interrelations it was possible to locate the points with bottlenecks, inefficiencies and rework, as well as all the operational segment that was assessed for the optimization of the process of decomposition of the primarily raw material to manufacture the many final products that will be commercialized by Minu.
Accor - Case 2
Accor SA or AccorHotels, is a French multinational company encompassing activities in travel agencies, spas and restoration and casino management. Accor has more than 3700 hotels with many brands and categories and has operations in more than 90 countries around the world. Among their brands there are some of the more searched such as: Ibis, Mercure, Novotel, Adagio, Pullman, Sofitel, and many others.
OBJECTIVE
Accor requested us to develop a Project for the implementation of improvements in the practices of their hotel through modelling, analysis and optimization of work processes of the billing department with improvements in the billing processes of the hotels of the chain with reduction of the financial costs involved in the delays in the payment of invoices of accommodations due to errors in the confirmation of reservations and real amounts invoiced.
PROJECT
Initially we collected the data from the performance indicators and activities specifying the resources necessary for each activity. After that we performed a simulation and validation of the situation, identifying deficiencies or idleness of resources and, finally, a study of the possible options was developed, employing benchmarking and developing new models of operational processes, alternative options and definition of resources necessary to carry out the new work processes.
RESULTS
With the studies and suggestions presented, Accor could implement the necessary improvements and started to count with a better structured billing department with cost reduction due to the elimination of inefficiencies.
Kepler Weber
Founded in 1926, Kepler Weber is in the agribusiness sector, in the post-harvest stage of the productive chain of grains. The company manufactures equipment for storage, processing and vats moving, being specialized in the development of complete solutions for storage.
OBJECTIVE
The company looked for Way/Amadeus’s methodology to perform a work of system assessment and audit focused on the search of improvements for the areas of engineering and technology that historically had a very high number of employees and manual operations and there was a great difficulty of integrating these activities.
PROJECT
A work was developed to understand with details the objective of the work of each one of the areas and, therefore, it was possible to locate the points to be improved to obtain cost and time reduction. We established standards for the silos and constructions that allowed the use of premolded and premanufactured units according to the nature of each project of Kepler Weber.
RESULTS
With the use of these premolded, steps of engineering were eliminated, reducing the number of employees and achieving better organization and safety in the construction sites, predictability of costs and shorter deadlines for delivery. The results were so expressive that Kepler Weber became benchmarking for other companies of the industry.
Trensurb
OBJECTIVE
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PROJECT
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RESULTS
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