RISK management

FIERGS

Founded in 1930, the Federation of the Industries of the State of Rio Grande do Sul (FIERGS) is the representation of the industry owners of the state and their actions are aimed to the promotion and development of the economy of the state and the country with the commitment of being a source of competitiveness instruments. It is located in the capital city of the state, Porto Alegre. The FIERGS system includes unions, regional and national industries, companies, councils and associations of commerce, industry and services.

OBJECTIVE

After having a work of assessment of their processes done by us, FIERGS required again the methodology of Way/Amadeus to elaborate and execute a project of risk management with proof of concept of operational control with the objective of making clear the gains obtained by the organization in adopting an automation methodology of control of the execution of operational processes in the process of “Work Control”.

PROJECT

The project started with the definition of concepts and standards of work with the graphic representation of the processes, terminology of risks, definition of responsibilities and realization of a program of sensitization to risks and controls management, followed by their modelling, culminating with the elaboration of a synthetic final report with the description of the works made and proposals of process improvements with the referred analysis of viability for the implementation.

RESULTS

From these definitions, FIERGS started to contemplate the growth of the importance attributed in the system to compliance maintenance, cost reduction due to better control of the processes of high financial density, increase in the capacity of analysis of the procedures of expenses control in projects and reduction in the annotations of audit referring to the process, specially coming from CGU, TCU and the Public Ministry, improvement of the image of FIERGS before society with the qualification of risk management and improvement of the safety culture and excellency of the corporate system

Siniat

Siniat, currently Gypsum, is one the major manufacturers of products based on plaster in the world, controlling 35 plants in different countries and is a world leader in building plates and a pioneer in drywall in Brazil.

OBJECTIVE

Siniat hired Way/Amadeus’s methodology to improve their processes performance locating critical stages, detecting opportunities, mapping SAP transactions, preparing for e-commerce, creation of a roadmap to internal controls.

PROJECT

SDuring the project we executed the design and optimization of the processes with review of them, with a study of the cist and impact estimated to implement new processes, identification of the legal and the company requirements and needs of compliance, control and reports, including specificities of Brazilian requirements and optimization opportunities, considering the performance indicators. A documentation pf the process model and system and process gaps was elaborated as well as the final design considering the scenarios “as is” and “to be”.

RESULTS

At the end of the project, Siniat achieved a clear visualization of their Strong aspects and inefficiencies with an objective assessment with external references and benchmarking, making it possible to approach the opportunities for improvements. That allowed the creation of a digital strategy for e-commerce and the creation of a roadmap for internal controls reviewing risks and controls.

Cielo

Cielo (previously known as Visanet Brasil) is a Brazilian company providing financial services and responsible for capture, transmission and payment of transaction made by means of credit and debit cards. Cielo is the leader of the sector in Latin America in terms of financial volume, with more than 1.6 million clients spread in 5,500 cities in all regions of Brazil.

OBJECTIVE

The company was searching in the market for a tool to control the procedures of the operational processes and that provided the follow-up of all tasks, pending items and ongoing actions, controlling the workflow with signals and alerts configured according to the SLAs parametrized rules.

PROJECT

Way/Amadeus’s methodology along with its tool were chosen for presenting the best resources to get the desired results. The processes were modelled with data gathering and simultaneous mapping in many departments, identifying the metrics to assess processes and controls for decision making.

RESULTS

Cielo finally got to provide the transparency needed in the visualization of its processes, being able to systematize the procedures of review, homologation and improvements. They obtained the reduction of the action cycles of corrective actions due to the agility in the identification of the opportunities and risks, collaboration and immediate communication of results. These achievements generated expre3ssive gains and incremented the level of goals reached with an increase of market share.

Brasiltelecom / Oi

Brasil Telecom S/A (BrT) was the largest telecommunications company in Brazil and provided services of high speed internet connection and mobile and landline phone and services of national and international long distance calls. The company was incorporated by Oi in 2009.

OBJECTIVE

The project came up from a need of the company in optimizing the integration of the areas of Processes, Audit and Governance, and also having as a goal the automation of processes, risks and controls according to the requirements of the Sarbanes-Oxley (SOX) and the generation of support platform to Corporate Governance. Having the president of the organization as sponsor, it was a priority to reduce costs and inefficiencies.

PROJECT

Way/Amadeus used methodology and tool based in Balanced Scorecard principles and management of risks and internal controls with total fulfillment of the requirements of the Sarbannes-Oxley. With this system, companies become able to document and communicate in a more efficient way their processes and performance measurements.

RESULTS

Managers started to have a complete understanding of processes, projects, performance and indicators to an efficient and integrate risk management aiming strategic decision making and provided efficiency to the audit sectors by means of the centralization of the information available in an automated way. According to Nilson Musa, Process Manager of Brasil Telecom/Oi, with the completion of the project “the focus became the maintenance of the quality control of the processes to assure the continuity of the certification.”

Rede

Redecard (currently Rede) is responsible for the capture and transmission of the financial transactions made with credit and debit cards of the brands MasterCard, Visa, Elo, American Express, etc. The company accredits and promote the relation of commercial establishments besides being a business partner with banks and retail segments.

OBJECTIVES

The company already had an associated process, risk and control organization and saw an opportunity to review that structure and implement improvements from a project of compliance with Sarbanes-Oxley. The objectives of the project were to improve the agility, reliability and transparency of information of processes, risks and controls through a greater easiness of maintenance and publishing of business process models, review of the risk management structure and action plans, and the implementation of performance indicators

PROJECT

Employing process and metrics tools allied to the proprietary methodology of Way/Amadeus, it was possible to model process, risks and controls and keep them centralized by the Strategy Development and Management area that supports managers and acts in a proactive way. Booklets were developed with this information and they are vastly used in the meetings of the board of directors because they provide managers with a complete visibility and in real time of these elements and that may be instantaneously accessed.

RESULTS

Creation of a collaboration channel that is highly used in processes of evaluation, approval, supervision, planning and communication of changes. Speed in the procedures of review, approval and improvement of processes with reduction of the cycle of corrective actions. Transparency of risks and controls of each process, control of projects based on indicators, reduction of cycles and communication op the execution of strategies. Compliance to Sarbanes-Oxley law with collaborative management. According to Roberto Defendi, manager of the Project Office, there was also an unexpected benefit that was the time reduction to prepare the material to the many compliance evaluations and the increment of trustworthiness of the indicators reports (MIS – Management Information System).