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Banco do Brasil
Banco do Brasil S.A. (BB) is a Brazilian financial institution in the form of an open-stock public private company, with the participation of the Brazilian federal government. The organization has 15133 branches distributed all over the country in financial services units and ATMs. 95% of their branches have ATM lobbies that can be used past bank times. They also have access options by internet, telephone and mobile. It has representation in 21 other countries besides Brazil.
Case 1
Gestão de processos / Gestão de portfólio de projetos
OBJECTIVE
Banco do Brasil hired a training to qualify their professionals of strategic levels in the theoretical and practical concepts necessary to the management and control of projects in many different areas of the company, providing practical knowledge of strategies and tools for planning, programming and control of deadlines, material, human and financial resources.
PROJECT
The training consisted of the following themes: basic concept of project management, including areas of application and stages with practical examples, integration management, scope, deadlines, cost, quality, human resources, technical documentation, risks/contingency plans, acquisitions/ contract management and use of specific tools to manage processes. The capacitation process involved two stages: the first one was the content expository phase and the second one was a follow-up of the professionals so that they could apply all the concepts they learned in daily routines of the bank.
RESULTS
With the elaboration of a complete project using the techniques and methodologies presented during the training, doing a review of all the contents and discussion of real cases existing in Banco do Brasil, presenting ways and solutions for improvement of efficiencies in project management, the professionals of strategic level became better prepared to face the challenges of project management, with the use of a tool to support their decisions.
Case 2
Gestão de portfólio de projetos / Gestão de governança corporativa
OBJECTIVES
Banco do Brasil being constantly worried in finding ways to better serve their clients, hired us to give specialized technical support in managing and performing follow-up of a specific project to review and make adaptations of equipment and access conditions for people with special needs at banco do Brasil.
PROJECT
Based on the concept of project management and in Way/Amadeus’s experience and methodology, we performed the specialized technical support activities in managing the project, including its implementation with follow-up of activities and results expected with the definition of performance indicators and mapping of priorities and validation. We employed benchmarking techniques to investigate similar situations adopted by companies of the financial industry at world level as a way to compare and validate the work.
RESULTS
Taking into consideration the definition of priorities of investments considering the many peculiarities of the physiological scenarios involved and financial results and the structuring of the actions and working plans, Banco do Brasil implemented successfully the project, being in the vanguard of bank automation for people with special needs.
Case 3
Gestão de portfólio de projetos / Modelagem de estrutura
OBJECTIVE
We were hired to perform the consultancy for the elaboration of the project aiming the structuring of the Project Management Area of Banco do Brasil, implementation of the area and subsequent follow-up for validation, employing our methodology.
PROJECT
The project had nine major management activities: integration, scope, deadlines, costs, quality, human resources, technical documentation, risk and acquisitions, and was performed together by the team of consultants of Way/Amadeus and professionals of Cobra Tecnologia (currently BBTS), that is in charge of the IT services of Banco do Brasil, in a way that the area being structured would agree with the premises of the organization and the deadline determined could be fulfilled without additional costs and serving the needs of the institution.
RESULTS
With our consultancy, Banco do Brasil could structure the Project Management Area in the best was, in a comprehensive way, comprising all their needs and with our follow-up after the implementation, it was possible to make the adjustments and improvements observed.