Bematech

Structure modeling / Management of indicators

OBJECTIVES

Bematech searched in the market for a collaborative management tool to capacitate their team in the application of this methodology through the development of a pilot project and providing assistance to the system users in the transposition of the existing models to the new collaborative environment.

PROJECT

The project had three phases. The first one was Planning in which it was defined the organizational structure, training of the team, methodological structuring and working process standards of the Process Office and template of the modelling of processes and validation of the methodology culminating with the technologic implementation and customizations. Second phase was the one of Modelling and Pilot Project, with the construction of the strategic model, value chain, definition of management indicators. Finally, in the phase of Management, we performed the follow-up of the users and continuity of the project with the supervision of the Project Manager. phase three

RESULTS

With the development of the pilot project, the organization started to benefit of a structured and documented process mapping comprising flow designs that made it possible that managers started to have access to more qualified information and a better understanding to identify points that needed improvement, that had inefficiencies to be eliminated, as well as opportunities to be pursued.