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Carlson Wagonlit Travel
Carlson Wagonlit Travel (CWT) is a company working with travel management that was created by the fusion of the travel division Accor and the Carlson Companies, focused in business travels and management of events, exhibitions and conferences.
Case 1
Structure modeling / Processes management
OBJECTIVE
As their event promotion area was one of the most attractive products of CWL and there was the necessity to optimize the activities of that sector with the growth of opportunities, we were hired to apply our methodology in services in the implementation of improvements and optimizations in the existing work processes of that area, that needed to have their own structure in order to better deal with the incr3easing demands.
PROJECT
Initially we performed a study of the scenario in which the area was acting, with the mapping of its processes and activities and elaborated the project with suggestions and alternatives to the procedures then in effect. The second stage consisted in the preparation of the implementation with the involvement of the collaborators of the sector and re-adaptation of the area with the new design of furniture, recruitment and definitions, as well as the implementation of a system for events and implementation of procedures for relations with clients, suppliers and invoicing.
RESULTS
With the structuring of an area specialized in events, CWT could better explore that growing business niche, with more capacity, adequate resources and people accordingly trained, being able to count on the best practices for the organization of events and get the most out of this business opportunity in the market.
Case 2
Management of indicators / Processes management
OBJECTIVES
Once again trusting in our expertise to optimize their activities, CWT got the most of our methodology to have their processes modelled and to propose improvements in their financial, human resources and back office processes.
PROJECT
The project started with a survey and design of the situation in effect then at CWT, verifying the existing difficulties in the ongoing and outgoing processes and executing the modelling and documentation of the processes of the areas, involvement of the users, graphic representation, possible operational options modelling, identification of technologies, performance indicators and proposal of changes in the processes, with analysis of the alternatives, costs and alignment with the processes and necessities of CWT.
RESULTS
The implementation of improvements to the financial, human resources and back office processes of CWT allowed the organization to count with better structured areas, according to their size and demands, in a way to reduce payments deadlines, simplifying processes using adequate procedures, better communication and people better prepared, reducing costs and increasing opportunities.