Interchange / GXS

Processes management / Management of indicators / Costs management / Performance management

OBJECTIVES

Interchange/GXS needed a process tool that would go further from designing, with resources of mapping providing an analytic management, web communication, visibility and collaboration. There was also a necessity to define metrics and performance indicators to achieve a better structure of the areas and processes aiming an optimization and more competitiveness.

PROJECT

After understanding exactly these needs, Way/Amadeus implemented its methodology and process and metrics tools that interact with each other providing a better view of the relation among processes and strategic planning, replacing the previously employed tools that provided only a superficial and incomplete view of the operations of the organization.

RESULTS

With the implementation of tools that allow a deep knowledge and understanding of the areas and processes, the organization started to have a global dimensioning of the activities, making changes and operational decisions to reduce costs, to provide strategic planning with a better relation among the areas, creating an environment to renew its competitiveness in the market.