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Itaú
Itaú Unibanco S.A., commonly known as Itaú, is the largest Brazilian bank and has headquarters in São Paulo, SP. The bank was created in November of 2008 from the fusion of Itaú Bank and Unibanco, two of the major financial institutions of the country, resulting in the largest financial conglomerate of the southern hemisphere and one of the largest in the world in market value.
Itaú
Incident management / Processes management / Collaborative management
OBJECTIVES
The main goal of the Project was the application of our tools and methodology with the concept of Collaborative Management, aiming a greater knowledge of the potentialities and results, using the already existing models as base, inputting data and using simulations of analysis of the many operational possible options in order to generate gains and improvements to models, including processes and indicators through the simplification of time to develop tasks.
PROJECT
A formalization of all processes and key activities was performed with the relation involved in other areas, with documentation and publishing of them. Performance measurements of the macro process were gathered. With the detailed understanding of the models and their indicators, it was possible to make simulations for the development of new operational process models and presentation of the existing alternative options to the managers.
RESULTS
With the identification and documentation of the processes and their indicators, it was possible to perform simulations that showed the aspects that needed attention for presenting risks, as well as it was possible to verify opportunities for improvement in deadlines for the development of tasks, cost reduction and better quality.