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NET
Net was a Brazilian telecommunication company renowned by residential services such as cable TV, internet connection and landline phone service. They were also pioneers in the implementation of cable TV in the country. In the end of 2014 the company was incorporated to Claro.
NET
Incident management / Processes management / Corporate governance management
OBJECTIVES
The development of a framework to guarantee the consistency and trustworthiness of the performance indicators of the organization and the identification and standardization of the composition of each indicator, analyzing the information flow in the many systems by which data flows.
PROJECT
Initially, we performed the analysis and mapping of the most representative indicators, identification of systems and interfaces and registry of deficiencies and possible points of vulnerability. Therefore, the flows were analyzed and validation for composition of the operations.
RESULTS
Net started to count on a specific and detailed rule to from its indicators and measurements for a better grounded decision making, assuring trustworthiness and consistency and with the documentation of points of attention in the analysis and interpretation of the data.