Nextel

Incident management / Processes management

OBJECTIVES

Identification and acquisition of a Market solution associated for mapping and modelling of processes and documentation of them with a methodology that allowed the standardization of processes with their visibility and their performance by means of indicator controls to obtain action plans and improvements

PROJECT

With the implementation of our tools for process mapping and their indicators, it was possible to employ our methodology to standardize the notations of the processes, identification, and communication of indicators with training and involvement of the people in charge of the processes.

RESULTS

Having achieved that, managers started to have visibility of their processes easily updating and sharing information as well as control of indicators of risks and opportunities with the alerts being triggered and Support documentation centralized in a sole tool making it possible to control the action plans of process improvements.