Ouro Preto / OPOG

Structure modeling / Management of indicators / Collaborative management / Strategic management

OBJECTIVES

There was the need of a tool for mapping and redesign of the processes with definition of indicators and metrics and review of the organizational structure to obtain a strategic planning with alignment of processes and modelling of them, as well as the creation of a culture in the OPOG team in the use of process models and indicators.

PROJECT

Way/Amadeus employed its methodology and process tool to perform the mapping, identifying more than 120 processes that were drawn in the tool. With that, 44 action plans were created and there was an unfolding of the review of the strategic planning defining priorities and updating 14 strategic projects. The project allowed the multiplication of knowledge and the interaction for the participation of collaborators in the definition of improvements and opportunities.

RESULTS

The company now has a tool that makes available the mapping of its processes in an interactive and accessible way to all managers. According to Ms. Marcia Meirinho, Corporate Governance Manager, “the strategies have been defined according to the directives of the high management”. Ms. Lucia Zalán, Corporate Governance Director complemented: “everybody got engaged and mobilized for a sole objective: to contribute to the development of the company. The work of mapping was a special chapter in our history”. And, finally, the President, Mr. Rodolfo Landim, defined the target post-project: “we will start to measure our results by means of indicators defined throughout the work and this practice will bring us more experience and will allow everybody to correct their routes whenever necessary”.