Politeno

Performance management / Processes management / Structure modeling

OBJECTIVES

Mapping primary, management and support processes to identify gaps in the processes, implementing an oriented management to them and aligned with ISO requirements, with the identification of core business activities, implementing their documentation, communication among collaborators and feedback counting on the online availability of processes and patterns for consultation and training. As quality has always been a distinguishing aspect of the company resulting in it being finalist of the National Quality Prize in 2000 and 2001 and the great winner of 2002, the adoption of the new system aimed to improve even more this distinction.

PROJECT

Way/Amadeus implemented its process tool to obtain their mapping, performing the installation, configuration and training users so that they could take advantage of the best practices of the system to execute process mapping, data analysis in a more comprehensive way and provide a greater understanding of all the company’s areas as a whole and their relations, avoiding rework, costs and optimizing decisions.

RESULTS

The organizations started to count on the possibility of having mapped projects available in an interactive and extensive way, allowing users to register hindrances, propose improvements, make simulations of processes with the identification of bottlenecks and necessary adjusts that provided resources to increment even more the company’s characteristic distinction of quality.