T-Systems

Management of indicators / Project portfolio management / Corporate governance management

OBJECTIVES

As a company performing nationwide with a huge amount of clients and many employees, the organization need to align corporate management to strategy through a complete understanding of its operations by process models and performance indicators that would demonstrate and communicate in a clear and transparent way each area’s performance to strategic decision making considering four perspectives: financial, clients, processes and learning & growth, as well as give visibility of the processes to the headquarters in Germany.

PROJECT

The Project lasted 9 months and was implemented with about 50 indicators divided under the 4 perspectives of BSC. During the implementation, the project was intensely monitored by the project management area of T-Systems that coordinated the internal works and the critical aspects of the project. Way/Amadeus with its methodology and indicator tool worked together with the areas in the implementation, with data gathering and analysis, comprising the many areas. According to Mr. Odércio Claro, System Development Manager of T-Systems, one of the positive points was the incorporation of a software for mapping processes present in the same portal and integrated to BSC.

RESULTS

A collaboration portal among employees was created and the adopted strategy was spread so that everybody makes efforts to reach this strategy before unknown to all. According to Mr. João Alexandre A. Fernandes, leader of the implementation Project at T-Systems, the Project allowed a balanced organization of indicators of distinct natures, integrating them with the company’s project management. Maurício Cataneo, financial director defined the result as a “cockpit in which the company defines its objectives, visualizes all the processes and the system alerts if deadlines are missed and may act in a proactive way so that the people in charge perform actions to fulfill the project’s objectives.”