Unimed Rio

Structure modeling / Processes management  / Performance management / Collaborative management

OBJECTIVE

The organization searched for our experience and methodology for the project that aimed to have all organizational structure of Unimed-Rio mapped, considering the existing processes and showing the necessary improvements.

PROJECT

Mapping of the processes was made, formalized and documented and a work was developed that made it possible to understand where the bottlenecks and inefficiencies were located, giving visibility to issues that needed to be dealt with to achieve the ideal efficiency. The project was developed along with the project team of Unimed-Rio and their main executives and a series of seminars was made to assimilate the search for a better functioning for the organization as a whole and the rationalization of processes to obtain gain.

RESULTS

The organization started to benefit from a structured and documented process mapping contemplating flow designs that made it possible for managers to have access to more qualified information and a better understanding to identify issues that needed improvement, as well as opportunities. As the executive body of the organization was involved, a culture of participation was created for a collaborative management aiming the optimization of the operations. 
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