SONDA

Sonda, a multinational company with headquarters in Santiago, Chile, and founded in 1974, is one of the major integrators and providers of IT services in Latin America, that in 2014 had the net income of US$ 1,447 billion and after acquiring Brazilian CTIS, reached the mark of 22 thousand employees. Their portfolio is integral and comprises services of TI, business applications and hardware and software platforms. In order to keep this pace, they complement their internal capacities with agreements and alliances with world leader technology suppliers.

OBJECTIVE

The focus of the project was to obtain visibility and transparency in the processes of service management, people, projects, application development and deliveries to the Corporation and its clients. The objective was the implementation of a governance model to the area of Sonda Applications Service encompassing processes, indicators and management mechanisms, creating a model of governance of services based on best practices and references in the market, using indicators and information that the company already had, associated to internal management tools and the ones developed by Sonda itself.

PROJECT

The works were focused on the mapping of processes to the area of Application Governance and developed in waves with targets and results dedicated to each one of them, including the definition of performance indicators and risks to each stage. Also, in every stage, the follow-up of the internal initiatives of the implementation of the governance tools (financial dashboard, cost BI and time mechanisms) was an objective.

RESULTS

With the implementation of the service governance model to the applications, the following results were reached: a sole and trustable base to management and consult of processes and indicators, integration of planning, management, control and execution, optimizing the governance of the area, making it easier to update indicators through automation and integration with internal databases and tools, implementation of targets and objectives and increase in the control over the execution of the strategy in a dynamic way.