Indicators, Metrics and KPI Management
• An important measurement used alone or along with other measurements (performance indicators) to monitor how well the business is reaching its goals.
• The chosen factor, how it influences direct or indirectly the efficiency of a product or a process.
Strategy Management of performance, quality and resource management
• Evaluation of the impact and content detail.
• Transforming itself in programs and projects.
• Analysis and prioritization of projects.
Cost / Budget Management
• Estimating, allocating and controlling expenses of a project.
• Operational cost reduction.
SLA / Projects / SSC Management
• Follow-up of SLAs and notification about deviations to the people in charge
• Identifying process improvement necessities
• Follow-up of implementation
