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Accor
Accor SA or AccorHotels, is a French multinational company encompassing activities in travel agencies, spas and restoration and casino management. Accor has more than 3700 hotels with many brands and categories and has operations in more than 90 countries around the world. Among their brands there are some of the more searched such as: Ibis, Mercure, Novotel, Adagio, Pullman, Sofitel, and many others.
Case 1
Auditing of systems and processes / Processes management / Strategic management
OBJECTIVE
Identifying the opportunity of acquiring another company to strengthen their operations, mainly the ones related to people management, Accor required our expertise to perform an assessment, identifying its operations and processes to visualize the complexity, practicality and costs that would be involved in this assimilation.
PROJECT
We made a study to get to know all the processes and we mapped a scenario of the activities “as is” and “to be” from the acquisition and the gap analysis evaluation of these movements to better understand the existing synergies in a way that the absorption of the tasks and the development of the processes would not be complex and would represent the lower level of efforts and expenditure of resources as possible.
RESULTS
After the evaluation of the company of interest, Accor opted for the acquisition, once it was demonstrated that the assimilation would flow perfectly due to the similarity of functions and simplicity to make the necessary adaptations to the existing processes in the new organization, which proved to be true with a very well succeeded transition.
Case 2
OBJECTIVES
Accor requested us to develop a Project for the implementation of improvements in the practices of their hotel through modelling, analysis and optimization of work processes of the billing department with improvements in the billing processes of the hotels of the chain with reduction of the financial costs involved in the delays in the payment of invoices of accommodations due to errors in the confirmation of reservations and real amounts invoiced.
PROJECT
Initially we collected the data from the performance indicators and activities specifying the resources necessary for each activity. After that we performed a simulation and validation of the situation, identifying deficiencies or idleness of resources and, finally, a study of the possible options was developed, employing benchmarking and developing new models of operational processes, alternative options and definition of resources necessary to carry out the new work processes.
RESULTS
With the studies and suggestions presented, Accor could implement the necessary improvements and started to count with a better structured billing department with cost reduction due to the elimination of inefficiencies.