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CBA
CBA brand is the absolute leader in the national market in food and Christmas baskets. With so much experience in the market of fringe benefits, CBA has extended its operations to other modalities of fringe benefits related to meals to employees offering services in the format of food cards, grocery cards and collective meals.
CBA
Processes management / Auditing of systems and processes / Management of indicators / IT Governance
OBJECTIVES
CBA hired our methodology to implement a consultancy project in the area of information technology to reach a solid technologic base, also consistent and well-structured to Support the implementation of a new management system in the many companies belonging to the group.
PROJECT
We worked in the elaboration of the planning of this implementation, identifying needs of changes in the system and in internal processes, internal team management and definition of tasks, guarantee of compliance to technical specifications, user capacitation, involvement of all collaborators of the organization with follow-up post-implementation for evaluation and to provide the necessary adjustments.
RESULTS
The implementation of the new system was successful and CBA started to have their processes adequately mapped and documented, with indicators accessible to all people involved. From that, it was possible to document them and the corporation work rules, achieve better knowledge of procedures and indicators, making it easier to clearly visualize inefficiencies and opportunities in a sole and comprising system, something that was impossible with the previous practices used and the former obsolete system.