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Cielo
Cielo (previously known as Visanet Brasil) is a Brazilian company providing financial services and responsible for capture, transmission and payment of transaction made by means of credit and debit cards. Cielo is the leader of the sector in Latin America in terms of financial volume, with more than 1.6 million clients spread in 5,500 cities in all regions of Brazil.
Cielo
Risk management / Structure modeling / Management of indicators
OBJECTIVES
The company was searching in the market for a tool to control the procedures of the operational processes and that provided the follow-up of all tasks, pending items and ongoing actions, controlling the workflow with signals and alerts configured according to the SLAs parametrized rules.
PROJECT
Way/Amadeus’s methodology along with its tool were chosen for presenting the best resources to get the desired results. The processes were modelled with data gathering and simultaneous mapping in many departments, identifying the metrics to assess processes and controls for decision making.
RESULTS
Cielo finally got to provide the transparency needed in the visualization of its processes, being able to systematize the procedures of review, homologation and improvements. They obtained the reduction of the action cycles of corrective actions due to the agility in the identification of the opportunities and risks, collaboration and immediate communication of results. These achievements generated expre3ssive gains and incremented the level of goals reached with an increase of market share.